Refund Policy

1. Overview

At Mauqe, we strive to provide a high-quality AI web generation service. This Refund Policy outlines when and how you may request a refund for credit purchases.

2. Credit Purchases

Credits purchased on Mauqe are digital goods. Once credits have been used to generate, edit, publish, or export a website, they are considered consumed and are not eligible for refund.

3. Eligible Refunds

You may be eligible for a refund if:

• The credits were purchased but never used (unused balance)
• A technical error prevented the Service from delivering the purchased credits
• You were charged in error or charged multiple times for the same transaction
• The Service was materially unavailable due to a prolonged outage on our end

4. Refund Request Window

Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after this period will generally not be honored, except in cases of billing errors or at our sole discretion.

5. How to Request a Refund

To request a refund, contact us at hello@mauqe.com with your account email, order details, and the reason for the refund request. We aim to respond to all refund requests within 5 business days.

6. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.

7. Partial Refunds

If you purchased a credit pack and used only a portion of the credits, you are not eligible for a partial refund. Refunds are only issued for the full unused balance of a purchase.

8. Fraud and Abuse

We reserve the right to deny refund requests that appear to be fraudulent, abusive, or made in bad faith. Accounts found to be engaging in refund abuse may be suspended or terminated.